Plans and billing

Extend or switch a pack

Extend the same pack

Buy the same pack again in Plan & billing. The new period is added to the end of your current one: the option shows extends to and the new end date. Your codes carry on with no gap.

Switch to a different pack

Choose a different pack, such as Event instead of Essentials. The new pack starts straight away. The unused part of your current pack is taken off the price, and the option shows includes £X credit.

The credit is what you paid, in proportion to the time left. If the credit is worth more than the new pack, choose a longer period or a bigger pack instead.

Moving to a smaller plan

You can't switch to a plan with fewer codes than you're using. Delete or pause codes first: the message tells you how many.

Packs and subscriptions

• Subscribing while you have a pack: if your pack has more than a day left, your first subscription payment is taken when the pack ends, so you don't pay twice.
• Buying a pack while you're subscribed: cancel the subscription first, then buy the pack when it ends.