--- title: 'How can we help?' url: 'https://qr4events.co.uk/help' markdown: 'https://qr4events.co.uk/help.md' date: '2026-10-20' description: 'Help with QR4Events: making dynamic QR codes, scheduling destinations for event day, scan statistics, plans, billing and invoices.' --- Help centre # How can we help? Guides to making, printing and tracking dynamic QR codes for your events. Search the help ## Getting started From sign-up to your first printed code. - [**Create your account and start your free trial**Sign up, confirm your email address, and make one dynamic QR code free for 48 hours.](https://qr4events.co.uk/help/create-your-account) - [**Make your first QR code**Name your code, choose where it goes, style it and download print-ready artwork.](https://qr4events.co.uk/help/make-your-first-code) - [**Test your code before you print**A quick checklist so your printed codes scan first time: size, contrast, quiet zone and a real test scan.](https://qr4events.co.uk/help/test-before-you-print) ## Your codes Making, changing and designing codes. - [**Change where a code goes**Point a printed code at a new web address in seconds, with no reprint. Add UTM tags for Google Analytics.](https://qr4events.co.uk/help/change-where-a-code-goes) - [**Schedule destinations for event day**Make one printed code switch to a different page at the times you choose: programme, floor plan, live stream, feedback.](https://qr4events.co.uk/help/schedule-destinations) - [**Design your code: colours, logos, words and captions**Brand your QR code with your colours, dot and corner shapes, a logo or word in the middle, and a call-to-action caption.](https://qr4events.co.uk/help/design-your-code) - [**Download artwork: SVG, PNG and EPS**Which file to use for print, screens and print shops, and the sizes available.](https://qr4events.co.uk/help/download-artwork) - [**Short links**What the short link in your code is, how to copy it, and when it is safe to change it.](https://qr4events.co.uk/help/short-links) - [**Pause, duplicate or delete a code**Stop a code for a while, copy it for another stand or event, or delete it for good.](https://qr4events.co.uk/help/pause-duplicate-or-delete) ## Events, bulk codes and sharing Working with lots of codes, and sharing results. - [**Group codes by event**See all the codes for a show together, with combined scans for the whole event.](https://qr4events.co.uk/help/group-codes-by-event) - [**Share live stats with a client or sponsor**Send a read-only link that shows an event's scan statistics, updated live, with no account needed.](https://qr4events.co.uk/help/share-stats) - [**Make codes in bulk from a spreadsheet**Make a code for every exhibitor, sponsor or room from one CSV file, then download all the artwork as a ZIP.](https://qr4events.co.uk/help/bulk-codes) ## Scan statistics What we count, and how to read it. - [**Understanding your scan statistics**What counts as a scan, how unique visitors are worked out, and what the charts and device figures mean.](https://qr4events.co.uk/help/understanding-your-stats) - [**Export your scans as a spreadsheet**Download every scan as a CSV file, for one code or all of them, to use in Excel or your own reports.](https://qr4events.co.uk/help/export-scans) ## Plans and billing Packs, subscriptions, invoices and VAT. - [**Choose a plan: event packs or subscriptions**The difference between packs and subscriptions, what each plan includes, and how to buy.](https://qr4events.co.uk/help/choose-a-plan) - [**Extend or switch a pack**Add more time to the same pack, or move to a different one with credit for the time left.](https://qr4events.co.uk/help/extend-or-switch-a-pack) - [**Manage your subscription**Change your card, download Stripe receipts, cancel, and what happens if a payment fails.](https://qr4events.co.uk/help/manage-your-subscription) - [**Invoices and VAT**Where to find your invoices, how UK VAT works, and buying as a business outside the UK (reverse charge).](https://qr4events.co.uk/help/invoices-and-vat) - [**When your plan ends**What people who scan see, how to bring the same codes back, reminder emails, and how long we keep your codes.](https://qr4events.co.uk/help/when-a-plan-ends) ## Your account Signing in, your details and your data. - [**Signing in and your password**Sign in with your email address, reset a forgotten password, and keep your account safe.](https://qr4events.co.uk/help/sign-in-and-password) - [**Your details, your data and closing your account**Change your billing details or email address, get a copy of your data, or close your account.](https://qr4events.co.uk/help/your-details-and-data) - [**Use your own domain for short links**Put your codes on your own address, such as qr.yourcompany.com, on a custom plan.](https://qr4events.co.uk/help/your-own-domain)